Steak 'n Shake Dine InTargeted Time Frame Mystery Shopping Guidelines
Shop Schedule Notice
Important Shop Schedule
This shop is to be conducted on a specific day of the week and time as ordered by the client.
Please refer to the survey summary note to find your scheduled time. If the time is not listed, contact your scheduler below.
Scheduler Contact: 816-307-1450
Survey Instructions
Please review all survey questions before completing this shop!
In order for our client to fully understand and improve their customer experience, we need your narrative to be detailed and descriptive. Please ensure that your narrative tells a complete story, highlighting key observations and experiences throughout your visit. One-line comments do not provide enough information for our client to make meaningful improvements.
How to Order
- Order in the dining room
- Attempt to order from the kiosk. Take your time and see if someone helps you.
- You must order your food "for here" and eat your entire meal in the dining room. You will be evaluating team members in the dining room during your meal.
- Please note: Do not order any food to go.
What to Order
- Burger (Any type of burger) - MUST ORDER
- Shake (Any size or flavor) - MUST ORDER
- No duplicate items may be ordered
- Reimbursement up to $15, so order wisely.
- You can also order anything additional you would like.
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Important Shop Schedule
This shop is to be conducted on a specific day of the week and time as ordered by the client. Please refer to the survey summary note to find your scheduled time. If the time is not listed, contact your scheduler below.
Scheduler Contact: 816-307-1450
Please review all survey questions before completing this shop!
In order for our client to fully understand and improve their customer experience, we need your narrative to be detailed and descriptive. Please ensure that your narrative tells a complete story, highlighting key observations and experiences throughout your visit. One-line comments do not provide enough information for our client to make meaningful improvements.
How to Order
- Order in the dining room
- Attempt to order from the kiosk. Take your time and see if someone helps you.
- You must order your food "for here" and eat your entire meal in the dining room. You will be evaluating team members in the dining room during your meal.
- Please note: Do not order any food to go.
What to Order
- Burger (Any type of burger) - MUST ORDER
- Shake (Any size or flavor) - MUST ORDER
- No duplicate items may be ordered
- Reimbursement up to $15, so order wisely.
- You can also order anything additional you would like.