Steak 'n Shake Anytime Dine InMystery Shopping Guidelines
Last Updated: September 22, 2026
Dine-In Required
Order at the kiosk. Take your time. See if someone offers help. Select “for here,” sit in the dining room, and eat your meal there.
🕒 Anytime Shop
This shop may be completed anytime during store hours.
No Kiosk?
If the location does not have a kiosk, order at the counter.
Item Substitutions
If any required menu items are unavailable, you may substitute with any burger or sandwich and any side. Please note the substitution in your report.
Please review all survey questions before completing this shop!
In order for our client to fully understand and improve their customer experience, we need your narrative to be detailed and descriptive. Please ensure that your narrative tells a complete story, highlighting key observations and experiences throughout your visit. One-line comments do not provide enough information for our client to make meaningful improvements.
How to Order
- Order in the dining room
- Attempt to order from the kiosk. Take your time and see if someone helps you.
- You must order your food "for here" and eat your entire meal in the dining room. You will be evaluating team members in the dining room during your meal.
- Please note: Do not order any food to go.
What to Order
- Any Burger - MUST ORDER
- Shake (Any size or flavor) - MUST ORDER
- No duplicate items may be ordered
- Reimbursement up to $15, so order wisely.
- You can also order anything additional you would like.