Steak 'n Shake Dine InMystery Shopping Guidelines
Last Updated: August 12, 2025
Time Frame
You may conduct the shop during either of the two time frames below:
Lunch Time Frame:
11 AM - 2 PM
Dinner Time Frame:
5 PM - 9 PM
Please review all survey questions before completing this shop!
In order for our client to fully understand and improve their customer experience, we need your narrative to be detailed and descriptive. Please ensure that your narrative tells a complete story, highlighting key observations and experiences throughout your visit. One-line comments do not provide enough information for our client to make meaningful improvements.
How to Order
- Order in the dining room
- Attempt to order from the kiosk. Take your time and see if someone helps you.
- You must order your food "for here" and eat your entire meal in the dining room. You will be evaluating team members in the dining room during your meal.
- Please note: Do not order any food to go.
What to Order
- Burger (Any type of burger) - MUST ORDER
- Shake (Any size or flavor) - MUST ORDER
- No duplicate items may be ordered
- Reimbursement up to $15, so order wisely.
- You can also order anything additional you would like.