https://ace.shopmetrics.com/getattachment.asp?ID=838265&Password=3B4BD7CC6BC24143B0D7183836ABC11B4F4F8787E98945A79B829334BC47FE8C

Soup 'n Fresh Mystery Shopping Guidelines

Meal Period Instructions

Look at the survey summary to determine the time and date for this shop

Kipling Shopping Guidelines

Kipling Shopping Guidelines

Scenario

We need Spanish-speaking shoppers who are fluent, as if Spanish is their first language.

Observations for Spanish-Speaking Shoppers

How were you treated?

Did the employees respond to you in Spanish when you spoke the language?

Politeness

Did they politely go get someone who could speak Spanish to assist you?

Response

Or did they ignore your attempts to communicate in Spanish?

Please share your experience and observations during your visit.

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https://s.phonesites.com/v0/b/phonesites-prod.appspot.com/o/images%2FcxYrCIEcIwOnEk45kT6JFDtIkOD3%2F1720222776662*Copy%20of%20what%20to%20order%20burger*png?alt=media&token=bbaa3882-d5a4-4512-9f7a-af26baeb36e7
https://s.phonesites.com/v0/b/phonesites-prod.appspot.com/o/images%2FcxYrCIEcIwOnEk45kT6JFDtIkOD3%2F1718232459551*Copy%20of%20overdue*png?alt=media&token=80714303-874b-4941-9d09-44373f85be0d
https://s.phonesites.com/v0/b/phonesites-prod.appspot.com/o/images%2FcxYrCIEcIwOnEk45kT6JFDtIkOD3%2F1718227800550*Julie*png?alt=media&token=737dd599-8a19-40e3-a788-72738e751e3a
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