Mystery Shopper Guidelines
Please ensure to check online for the store's current hours before planning your visit.
Arrive at the store at least 30 minutes before closing to complete your evaluation comfortably.
This Visit Can ONLY Be Done on a Tuesday or Wednesday.
Step One: Pre-Visit Inquiry
A few days before your visit, make an inquiry via Instagram, the website, or Facebook. You can comment on a post or send a message. Be sure to screenshot your message and also screenshot the reply, noting the time and date you received it.
Step Two: Shopping Scenario
Visit the location and inquire about Rolex watches as a potential purchase. Make your story believable by considering reasons such as celebrating a promotion, commemorating a milestone birthday, or gifting it for a wedding or anniversary. Emphasize the significance of investing in a luxury timepiece that carries both style and enduring value.
Please review all survey questions before completing this shop!
In order for our client to fully understand and improve their customer experience, we need your narrative to be detailed and descriptive. Please ensure that your narrative tells a complete story, highlighting key observations and experiences throughout your visit. One-line comments do not provide enough information for our client to make meaningful improvements.
