Home Health Care Service Inquiry
🕒 When to Do Your Shop
Time Slots:
- Business Hours: 9 AM - 4 PM (Weekdays)
🎯 Objective
Verify the operational status of the home health care business and gather basic service information.
Important: Maintain a natural, concerned family member persona
📋 Step-by-Step Guidelines
- Verify Operational Status: Confirm the business is currently operating
- Scenario Preparation: Prepare a brief backstory about an elderly relative needing home health care
- Inquiry Approach: Enter the facility and request information about home health care services
-
Information Gathering:
Collect details such as:
- Services offered
- Staff qualifications
- Care options
- Pricing and insurance acceptance
- Staff Interaction: Engage in a brief conversation to assess business professionalism
- Business Verification: Observe and note any business registration or licensing information visible
- Documentation: Collect any available brochures or informational materials
- Reporting: Prepare a detailed account of the interaction and observations
📸 Required Documentation
- Photo of outside building with/without signage
- Photo of front door/entrance
- Photo of any visible business licenses or certifications
- Collected informational materials (brochures, business cards)
- Notes detailing the interaction and information gathered
Confidentiality and Discretion: Maintain a professional, subtle approach
🛡️ Recommended Persona
Backstory Example: "I'm looking into home health care options for my elderly [relative]. Can you tell me about the services you provide?"
- Appear genuinely concerned
- Ask open-ended questions
- Take notes naturally
- Be prepared with basic follow-up questions