Last Updated: July 1, 2025
SHOP TIME:
Fridays from 4pm to 8pm
Saturday from 1pm to 8pm
You may not do more than two stores on the same day, without prior approval from your scheduler.
Goody Goody Video Shop Scenario
Step One: 🍷 Visit the Tasting Table
The tasting table is located near the entrance. It should be clearly visible, even if no samples are being offered. If there is no table, show the empty area on the camera.
Interactions at the Tasting Table:
If there are samples, stop and interact! Even if you don’t plan to taste, try asking:
- "No thank you, I’m good, but what is it?"
- "No, I can’t right now, thanks. Looks good though—what is that?"
Note: Stopping at the tasting table is required before continuing shopping. Make sure to document it during your visit. After finishing your conversation at the tasting table, leave and start browsing the wine section.
Step Two: 🎉 Plan a Birthday Celebration for a Close Friend or Spouse
Purpose: You are visiting the store to get recommendations and sample products before returning for a larger purchase for a birthday party. Start browsing in the appropriate section (whiskey if you are shopping for men, vodka if you are shopping for a woman) and start browsing. Give someone ample time to ask if you need help. If no one approaches you within 5 minutes, find someone to ask.
If Shopping for a Male
- Ask for whiskey and cola recommendations.
- You’re shopping for a casual birthday party for your husband, brother, or male friend.
- Be conversational and relaxed.
Suggested Phrases:
- "I’m planning a birthday party for my brother/husband/friend and want a good whiskey and cola combo—any favorites?"
- "Do you have something that mixes well with cola but still has a nice flavor on its own?"
- "He’s kind of particular—so I’m just sampling now and I’ll come back to get everything later."
If Shopping for a Female
- Ask for a vodka-based signature cocktail idea.
- You’re shopping for a stylish birthday party for your wife, sister, or female friend.
- You want something fun, creative, and personal.
Suggested Phrases:
- "I’m helping plan a birthday party for my wife/sister/friend and want a signature cocktail with vodka—any creative ideas?"
- "She likes fruity but not too sweet. Something pretty and unique."
- "I just want to test a few ideas now, then come back and buy everything for the party."
Key Reminders
- Be friendly, natural, and curious.
- Let the employee guide the experience—don’t push.
- Ask open-ended questions and respond conversationally.
- Note if they suggest a Goody Direct product or offer a sample.
- Stick to the \$50 budget.
Step Three: đź’ł Go to the Register
After selecting your items, follow these steps at the register:
- Proceed to the register to pay for your items.
- If asked if you are a rewards member, say "no."
- If they encourage you to sign up, kindly decline.
- Tip: If your total exceeds $50, consider putting one item back before checkout.
⚠️ WHAT TO CAPTURE ON VIDEO ⚠️
Shops will NOT be accepted by our client if you do not capture the CLEAR audio and video of all interactions with each employee from start to finish, the tasting table, and the interior of the store.
In order to capture everything, leave your camera recording from the time you enter the store until the time you walk out the door.
Additional Guidelines for All Shops Regardless of Scenario
Your Scenario
Start by casually browsing or asking general questions, then naturally bring up your scenario as part of the conversation.
Goody Direct
Goody Direct products are exclusive to Goody Goody and labeled with "Goody Deal" on top and "Bottle Club Pts" on the bottom. Customers won’t specifically ask for these, as they typically look for popular brands. Employees must offer Goody Direct alternatives based on customer needs.
If a shopper picks up a Goody Direct product on their own without employee assistance, the opportunity to recommend or explain it is missed. Employees should be proactive in introducing Goody Direct options in conversations.
Bottle Club
Employees should explain and offer Bottle Club points on the floor and at the register. Shoppers should not sign up for Bottle Club. Usually, employees will ask: “Are you a member of the Bottle Club?”, shoppers can respond by saying “No, what’s that?”
Avoid Giving Employees Extra Opportunities
In the past, shoppers have given employees more chances than real customers typically would. For example, if a shopper asks where the tequila aisle is and the employee only points without offering help, it’s uncommon for a customer to go back to the same employee for assistance.
Instead, the shopper should go to the aisle, browse for a product, and wait to see if another employee offers help. After a few minutes, they can approach a different employee for recommendations.
It's Okay if the Shopper Doesn't Know
Employees can usually tell when a shopper is pretending to know about wine or liquor. Don’t fake it. It’s okay not to know!
