Last Updated: Feb 2, 2026
SHOP TIME:
Fridays from 4pm to 8pm
Saturday from 1pm to 8pm
You may not do more than two stores on the same day, without prior approval from your scheduler.
Step One: 🍷 Visit the Tasting Table
The tasting table is near the entrance. If present, stop and interact; if not, show the empty area on camera.
Interactions at the Tasting Table
- "No thank you, I'm good, but what is it?"
- "No, I can't right now, thanks. Looks good though—what is that?"
Note: Stopping at the tasting table is required before continuing shopping. Document it, then begin browsing.
Step 2A: Prior to Feb 7th — Pre–Super Bowl Party Planning
Profile: Shopper stocking beverages for a Super Bowl gathering.
Shopper Intent / Script
- Shopper states they are shopping for a Super Bowl gathering.
- Mentions needing options for multiple guests with different preferences.
- Open to suggestions but focused on items to make cocktails and crowd-pleasers.
Suggested Lines
- "I'm stocking up for a Super Bowl party — any easy cocktail ideas or crowd favorites?"
- "I need options for a group — something for people who like beer, cocktails, or wine. What would you suggest?"
- Ask about bulk/party packs, ready-to-drink options, mixers, and budget-friendly choices.
Step 2B: After Feb 8th — Spring Break / Casual Get‑Together
Profile: Shopper preparing for Spring Break activities (trips, lake days, backyard hangouts).
Shopper Intent / Script
- Shopper mentions Spring Break or an upcoming trip.
- Looking for easy, budget-friendly, or "grab-and-go" options.
- Interested in something light, refreshing, or versatile.
Suggested Lines
- "Heading out for Spring Break — anything easy and portable you recommend?"
- "I need budget-friendly drinks for a bunch of people. Any grab-and-go options?"
- Ask about cans, single-serve cocktails, mixers, low-ABV and refreshing choices.
Step 3: 💳 Go to the Register
- Proceed to pay at the register.
- If asked about rewards, say "no" and decline sign-up offers.
- Tip: Keep purchases at or below $50; if over, consider removing one item.
⚠️ WHAT TO CAPTURE ON VIDEO ⚠️
Shops will NOT be accepted by our client if you do not capture the CLEAR audio and video of all interactions with each employee from start to finish, the tasting table, and the interior of the store.
In order to capture everything, leave your camera recording from the time you enter the store until the time you walk out the door.
Additional Guidelines for All Shops Regardless of Scenario
Your Scenario
Start by casually browsing or asking general questions, then naturally bring up your scenario as part of the conversation.
Goody Direct
Goody Direct products are exclusive to Goody Goody and labeled with "Goody Deal" on top and "Bottle Club Pts" on the bottom. Customers won’t specifically ask for these, as they typically look for popular brands. Employees must offer Goody Direct alternatives based on customer needs.
If a shopper picks up a Goody Direct product on their own without employee assistance, the opportunity to recommend or explain it is missed. Employees should be proactive in introducing Goody Direct options in conversations.
Bottle Club
Employees should explain and offer Bottle Club points on the floor and at the register. Shoppers should not sign up for Bottle Club. Usually, employees will ask: “Are you a member of the Bottle Club?”, shoppers can respond by saying “No, what’s that?”
Avoid Giving Employees Extra Opportunities
In the past, shoppers have given employees more chances than real customers typically would. For example, if a shopper asks where the tequila aisle is and the employee only points without offering help, it’s uncommon for a customer to go back to the same employee for assistance.
Instead, the shopper should go to the aisle, browse for a product, and wait to see if another employee offers help. After a few minutes, they can approach a different employee for recommendations.
It's Okay if the Shopper Doesn't Know
Employees can usually tell when a shopper is pretending to know about wine or liquor. Don’t fake it. It’s okay not to know!
