Last Updated: September 29, 2025
SHOP TIME:
Fridays from 4pm to 8pm
Saturday from 1pm to 8pm
You may not do more than two stores on the same day, without prior approval from your scheduler.
🎃 Halloween Party Shop Scenario for Shops in October 2025
Step One: 🍷 Visit the Tasting Table
The tasting table is located near the entrance. It should be clearly visible, even if no samples are being offered. If there is no table, show the empty area on the camera.
Interactions at the Tasting Table:
If there are samples, stop and interact! Even if you don't plan to taste, try asking:
- "No thank you, I'm good, but what is it?"
- "No, I can't right now, thanks. Looks good though—what is that?"
Note: Stopping at the tasting table is required before continuing shopping. Make sure to document it during your visit. After finishing your conversation at the tasting table, leave and start browsing the store.
Step Two: 🎃 Halloween Party Cocktail Shopping
Purpose: You are visiting the store to get recommendations for Halloween party cocktail spirits. Browse the vodka and tequila sections, and be prepared to engage with staff about Halloween-themed cocktail ideas.
Cocktail Shopping Approach
- Focus on vodka or tequila for Halloween party cocktails
- Be prepared to discuss spooky cocktail themes
- Show genuine interest in finding the perfect party drink
Suggested Phrases:
- "I'm going to a Halloween party and want to make a spooky cocktail. Do you recommend vodka or tequila for that?"
- "I was thinking about a Bloody Mary or Vampire's Kiss. Do you have any suggestions for something that would work?"
- "In case not everyone likes cocktails, can you recommend a cheap red wine or a budget sparkling?"
Key Conversation Points
- Ask about Halloween-themed cocktail recommendations
- Inquire about spirits that work well for spooky drinks
- Show interest in both cocktail spirits and alternative drink options
- Be friendly and conversational
- Let the employee guide the experience
- Note any special Halloween or themed product suggestions
- Stick to the $50 budget
Step Three: 💳 Go to the Register
After selecting your items, follow these steps at the register:
- Proceed to the register to pay for your items.
- If asked if you are a rewards member, say "no."
- If they encourage you to sign up, kindly decline.
- Tip: If your total exceeds $50, consider putting one item back before checkout.
🎅 Secret Santa Shop Scenario for Shops Completed November 28th - December 2025.
Step One: 🍷 Visit the Tasting Table
The tasting table is located near the entrance. It should be clearly visible, even if no samples are being offered. If there is no table, show the empty area on the camera.
Interactions at the Tasting Table:
If there are samples, stop and interact! Even if you don't plan to taste, try asking:
- "No thank you, I'm good, but what is it?"
- "No, I can't right now, thanks. Looks good though—what is that?"
Note: Stopping at the tasting table is required before continuing shopping. Make sure to document it during your visit. After finishing your conversation at the tasting table, leave and start browsing the store.
Step Two: 🎄 Holiday Secret Santa Gift Shopping
Purpose: You are visiting the store to find the perfect holiday gifts for a Secret Santa exchange. You need to select a wine and a spirit that will impress but stay within budget.
Wine and Spirit Shopping Approach
- Look for a versatile, crowd-pleasing wine
- Find an interesting but affordable spirit for gift-giving
- Demonstrate thoughtful gift selection
- Engage staff for personalized recommendations
Suggested Phrases for Wine:
- "I need to bring a bottle of wine for a holiday party. Can you recommend something good but not too expensive?"
- "I'm looking for a wine that would be great for a holiday gathering—something that most people would enjoy."
- "What would you suggest that's festive but won't break the bank?"
Suggested Phrases for Spirit:
- "I also need a small bourbon or tequila gift for a Secret Santa. What's a good option that would be fun to give but still affordable?"
- "I want something unique that someone would be excited to receive as a gift."
- "I'd like to keep it all under $50 if possible. What do you suggest?"
Key Conversation Points
- Ask about holiday gift-friendly wines and spirits
- Show interest in both the taste and gift-giving potential
- Be friendly and conversational
- Let the employee guide the experience
- Note any special holiday recommendations
- Emphasize the $50 total budget
- Look for items that would be appreciated in a Secret Santa exchange
Step Three: 💳 Go to the Register
After selecting your items, follow these steps at the register:
- Proceed to the register to pay for your items.
- If asked if you are a rewards member, say "no."
- If they encourage you to sign up, kindly decline.
- Tip: If your total exceeds $50, consider putting one item back before checkout.
⚠️ WHAT TO CAPTURE ON VIDEO ⚠️
Shops will NOT be accepted by our client if you do not capture the CLEAR audio and video of all interactions with each employee from start to finish, the tasting table, and the interior of the store.
In order to capture everything, leave your camera recording from the time you enter the store until the time you walk out the door.
Additional Guidelines for All Shops Regardless of Scenario
Your Scenario
Start by casually browsing or asking general questions, then naturally bring up your scenario as part of the conversation.
Goody Direct
Goody Direct products are exclusive to Goody Goody and labeled with "Goody Deal" on top and "Bottle Club Pts" on the bottom. Customers won’t specifically ask for these, as they typically look for popular brands. Employees must offer Goody Direct alternatives based on customer needs.
If a shopper picks up a Goody Direct product on their own without employee assistance, the opportunity to recommend or explain it is missed. Employees should be proactive in introducing Goody Direct options in conversations.
Bottle Club
Employees should explain and offer Bottle Club points on the floor and at the register. Shoppers should not sign up for Bottle Club. Usually, employees will ask: “Are you a member of the Bottle Club?”, shoppers can respond by saying “No, what’s that?”
Avoid Giving Employees Extra Opportunities
In the past, shoppers have given employees more chances than real customers typically would. For example, if a shopper asks where the tequila aisle is and the employee only points without offering help, it’s uncommon for a customer to go back to the same employee for assistance.
Instead, the shopper should go to the aisle, browse for a product, and wait to see if another employee offers help. After a few minutes, they can approach a different employee for recommendations.
It's Okay if the Shopper Doesn't Know
Employees can usually tell when a shopper is pretending to know about wine or liquor. Don’t fake it. It’s okay not to know!
