Toot's Dining Room Guidelines
Survey Time Frame
Check your survey title and summary to see if you are assigned to lunch or dinner. Then select your time slot accordingly:
If Assigned Lunch:
11:00 AM - 3:00 PM
If Assigned Dinner:
After 5:00 PM
What to Order
When placing your order, you must include the following items:
- Appetizer (can be eaten as an entree)
- Any Entree
- A Dessert
- At least one drink other than water
Feel free to order additional items if you wish!
Alcoholic Beverages:
If you choose to order alcoholic beverages:
- Do NOT order more than 2 per person.
- Do NOT order pitchers of beer, bottles of wine, or any other type of multi-portion alcoholic beverages.
You Must Ask a Question About the Menu
Here are a few examples below:
- What are the most popular dishes on the menu?
- Can you recommend a dish that pairs well with a good draft beer?
- Are there any seasonal specials available right now?
- What dish would you recommend for someone trying this cuisine for the first time?
- Can you tell me more about the preparation of this dish?
- What are the chef's specialties?
- Are there any unique ingredients used in this dish?
- How spicy is this dish on a scale from 1 to 10?
- What is the portion size like for this entrée?
Restrooms:
If a male and female are visiting together, please check both restrooms.
The Key to Get More Shops
📜 We frequently receive numerous applications for the same shop. Your previous performance is crucial in our selection process. When choices are tough, we focus on the finer details and favor those who deliver the most precise and well-crafted reports. Enhance your chances by adhering to the following tips:
- 📖 Guidelines and Survey Questions: Be sure to check the assignment guidelines and survey questions before each shop, as they may do change periodically.
- ⏰ Timeliness: Ensure timely completion of all assignments by paying close attention to due dates and avoiding excessive cancellations. Plan your commitments responsibly, and don't take a shop with the idea of rescheduling later. Maintain effective communication by responding promptly to all team communications.
- 📝 Well-written Reports: Craft detailed reports with enough information so we can read through your report and feel as if we were there. Use clear, concise language, and avoid using "talk to text" to maintain accuracy. Write in complete sentences, use a spell checker or grammar checker if needed, and refrain from abbreviations. Ensure there are no strong opinions unless specifically asked. Avoid giving business owners unsolicited advice like, "They should be doing this..." or "Most restaurants do this...".
- 🔍 Negative Feedback: Support any negative answers with specific details to eliminate ambiguity.
- 📸 Photos: Submit all required photos. Avoid duplicate photos, or unnecessary photos. Make sure your uploads are in a picture format and not a PDF.
- 🎙️ Accuracy: Clients often examine video footage when they receive negative feedback. To ensure accuracy and safeguard against disputes, in states permitting one-party consent, consider covertly recording audio during your shop with your phone or an Apple Watch. Keep the device concealed (in a pocket or purse) to remain unnoticed. This approach enables you to revisit conversations while compiling your report, ensuring detailed accuracy, as minor exchanges like a thank you can be easily missed. Retain the recording for a few weeks for reference.
- 📍 Request Different Locations: Opt for diverse locations in your assignment requests. Clients value variety, and this approach can enhance your chances of being selected. When two top shoppers request the same location, preference is given to the shopper who has not visited that location for the longest period.
- 🔥 Anonymity: NEVER disclose your identity as a mystery shopper. Maintain anonymity to ensure continual shop opportunities.