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Bank Inquiry Only Guidelines

Your Landing Page

Last Updated: July 17, 2026

Bank Mystery Shop Steps

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Step 1: Approach the TELLER and ask about opening an account.

You don’t need to meet a personal banker unless they ask you to.

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Step 2: Use the Scenario Below When Prompted

Share details from the scenario only if they ask questions; don’t feel pressured to provide personal info. The reason the client provides this scenario is to make sure they are recommending the correct accounts. It is very important you stick to the scneraio when asked questions.

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Step 3: Don't Rush

Stay long enough for the teller to explain the accounts, and let them lead the conversation. Indicate you’ll think about it before deciding.

Quarter 3: July - September Scenario

Use these talking points during customer mystery shops. Reveal details only when asked.

This scenario is for Quarter 3 (July - September) shops.

Marital Status

✓ Married

Children

✓ 2 Children

Reason for Shopping

✓ Relocating to the area & looking for a local bank

Accounts at current bank

Checking

✓ Typical balance: $1,000

Savings

✓ $25,000 (rainy day fund)

401(k)

✓ Through employer — $45,000

Miscellaneous

Open to starting savings for kid's education.
Renting initially, but open to a mortgage conversation when interest rates drop.

Tip: Share specifics only when asked (e.g., savings goals, timeline for mortgage).

Survey Instructions

Please Review All Survey Questions Before Completing This Shop!

To help us enhance our client's customer experience, your detailed narrative is crucial. Here are some important guidelines to follow:

Be Descriptive: Your narrative should tell a complete story.
Highlight Key Observations: Include specific experiences throughout your visit.
Avoid One-liners: Short comments do not provide enough information for meaningful improvements.

We appreciate your thoroughness in completing this survey! Your insights are invaluable in driving improvement.

RO Tip

🌟 PRO TIP! 🌟

🎤Capture Essential Moments! Audio recording your in-person bank shops discreetly is a clever way to remember crucial details, especially with all the different account names. To keep it discreet, simply place your phone or recording device in your pocket or purse—the audio quality will still be sufficient for your needs!

💵While it's not required, if a client disputes your shop and you provide covert audio proof, we'll offer an extra $5 as a thank-you for sending us the recording. How cool is that?

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