Chicken Shack Mystery Shopping Guidelines
Time Frame
Check the survey title to see if you have been assigned lunch or dinner.
Dinner Time Frame:
5-8 pm
Lunch Time Frame:
11-2 pm
Please review all survey questions before completing this shop!
In order for our client to fully understand and improve their customer experience, we need your narrative to be detailed and descriptive. Please ensure that your narrative tells a complete story, highlighting key observations and experiences throughout your visit. One-line comments do not provide enough information for our client to make meaningful improvements.
Prior to ordering, ask ONE of the questions below and note the response given. Please note that they do not sell items like the questions, but the client wants to know how they respond:
- Can I get 2 breasts in a Chicken Snack?
- Can I get 2 legs in a Chicken Snack?
- Do you sell a Whole wing dinner?
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What to Order
- 6 Piece Chicken Bites (MUST ORDER)
- Allow the cashier to suggest additional items before ordering entrees and sides from the menu.
- No duplicate items may be ordered
- Reimbursement up to $25, so order a variety.