Lunch BWW - Stella PromotionMystery Shopping Guidelines
Last Updated: August 13, 2025
Reimbursement: Up to $30 for this visit.
*Please leave a 20% tip.
Shop Time Frame
Lunch shops require arrival between 11 AM and 2 PM.
What to Order
1. 🥤 Order at least one beverage, other than water
Mandatory: You must order one beverage other than water as part of your meal.
Limit: If you decide to consume alcohol, do not order more than one alcoholic drink per person. Drink responsibly and make sure you have a designated driver.
2. 🍗 Order at least two different items from the menu
For example, combos like Wings with Fries or a Burger with a Side qualify as two separate items.
If you order just one item (e.g., only Wings), you’ll need to add something extra, such as a side or appetizer, to meet the two-item rule.
Important Guidelines
No duplicate items: Avoid ordering two of the exact same items or dishes.
No to-go orders: Food cannot be ordered for takeout. If you can’t finish your meal, you may ask for a box to take your leftovers home.
Example of standard Stella signage for non-Alabama locations. Alabama locations will have a similar sign, but without the bundle and wings.
The Key to Get More Shops
📜 We frequently receive numerous applications for the same shop. Your previous performance is crucial in our selection process. When choices are tough, we focus on the finer details and favor those who deliver the most precise and well-crafted reports. Enhance your chances by adhering to the following tips:
- 📖 Guidelines and Survey Questions: Be sure to check the assignment guidelines and survey questions before each shop, as they may do change periodically.
- ⏰ Timeliness: Ensure timely completion of all assignments by paying close attention to due dates and avoiding excessive cancellations. Plan your commitments responsibly, and don't take a shop with the idea of rescheduling later. Maintain effective communication by responding promptly to all team communications.
- 📝 Well-written Reports: Craft detailed reports with enough information so we can read through your report and feel as if we were there. Use clear, concise language, and avoid using "talk to text" to maintain accuracy. Write in complete sentences, use a spell checker or grammar checker if needed, and refrain from abbreviations. Ensure there are no strong opinions unless specifically asked. Avoid giving business owners unsolicited advice like, "They should be doing this..." or "Most restaurants do this...".
- 🔍 Negative Feedback: Support any negative answers with specific details to eliminate ambiguity.
- 📸 Photos: Submit all required photos. Avoid duplicate photos, or unnecessary photos. Make sure your uploads are in a picture format and not a PDF.
- 🎙️ Accuracy: Clients often examine video footage when they receive negative feedback. To ensure accuracy and safeguard against disputes, in states permitting one-party consent, consider covertly recording audio during your shop with your phone or an Apple Watch. Keep the device concealed (in a pocket or purse) to remain unnoticed. This approach enables you to revisit conversations while compiling your report, ensuring detailed accuracy, as minor exchanges like a thank you can be easily missed. Retain the recording for a few weeks for reference.
- 📍 Request Different Locations: Opt for diverse locations in your assignment requests. Clients value variety, and this approach can enhance your chances of being selected. When two top shoppers request the same location, preference is given to the shopper who has not visited that location for the longest period.
- 🔥 Anonymity: NEVER disclose your identity as a mystery shopper. Maintain anonymity to ensure continual shop opportunities.